PROBLEM: When you design your retail store with the anticipation that things can go wrong, you can better prepare your workers for whatever challenge may come their way. Miscommunication, missed messages and delayed responses can wreak havoc on your ability to tend to customer needs in a timely manner.
SOLUTION: To design an app for the retail industry; to focus on the main problems that workers face. To communicate strongly with managers and associates, and to be aware of the business as well as the team. Therefore, the app would have a system in place to manage projects, letting everyone know what has been done.